Clarity from Complexity
For over 20 years, I lived in the world of high-stakes service operations. I managed complex environments—from automotive repair to high-compliance retail, where a single broken process meant lost revenue or regulatory risk. I learned that in service industries, time is inventory. A clunky system isn't just annoying; it's lost billable hours.
Parallel to that, I spent 8 years managing the digital strategy for a thriving private therapy practice. I learned the delicate language of client trust, HIPAA compliance, and the 'ethical visibility' required to grow a caseload without feeling salesy.
Flow Strategy & Web was born when I realized these worlds aren't separate. Whether you are fixing engines or healing minds, your business needs a system that flows.
We Don't Guess
Most agencies prescribe a website before diagnosing the business. We start every engagement with a Digital Forensics Audit to find technical debt and operational friction before we design.
​Operations > Aesthetics
​A pretty website that doesn't convert is just digital art. We build systems. We integrate your intake forms, automate scheduling, and ensure your digital footprint works as hard as you do.
Insider Knowledge
We don't dabble. We specialize in industries we have lived in: Therapy, Service & Trade Industries, and High-Compliance Retail. We know your regulations, your customers, and your pain points.
20+ Years Operational Leadership
LEAN Process Design
Google Business Profile Expert
High-Compliance Strategy