Privacy Policy | Flow Strategy & Web

1. Introduction: Flow Strategy & Web, LLC ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website flowstrategyandweb.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect: We collect several types of information from and about users of our Website, including:

Personal Identification Information: Name, email address, phone number, and business name filled out in our contact forms.
Business Intelligence: Information regarding your current software stack (e.g., Tekmetric, ShopMonkey, EHR systems) provided during intake or audits.
Technical Data: Internet connection, equipment used to access our Website, and usage details (via cookies and analytics).

3. How We Use Your Information: We use information that we collect about you or that you provide to us:

To provide you with information, products, or services that you request from us (including Digital Forensics Audits).
To fulfill our obligations and enforce our rights arising from any contracts entered into between you and us (Master Services Agreements).
To notify you about changes to our Website or any products or services we offer or provide though it.

4. Digital Forensics & Client Data: During a Digital Forensics Audit, we may request read-only access to your existing digital assets (Google Business Profile, Website CMS, Analytics). This data is accessed strictly for diagnostic purposes. We do not sell, trade, or rent your business data to third parties.

5. Third-Party Tools: Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall. We also use Google Workspace for secure communication and document storage.

6. Contact Information: To ask questions or comment about this privacy policy and our privacy practices, contact us at: Flow Strategy & Web, LLC Oviedo, FL 32765 Email: info@flowstrategyandweb.com